Clay of Heaven is a skincare brand dedicated to blending the purity of nature with the precision of science. We use powerful natural ingredients like clay, plant extracts, and marine elements, alongside scientifically-backed ingredients to create effective, gentle, and ethical skincare solutions.

Yes, our products are formulated to suit a wide range of skin types, including sensitive, oily, dry, and combination skin. Each product description includes guidance on which skin types may benefit most, so you can select the products best suited to your unique needs.

Absolutely! All our products are 100% vegan and cruelty-free. We are committed to clean, ethical beauty practices, and none of our ingredients or final products are tested on animals.

No, we prioritize clean formulations and avoid harsh chemicals like parabens, sulfates, phthalates, and synthetic fragrances. Our products are made with high-quality, safe ingredients that are gentle yet effective for your skin.

Our products are crafted to be gentle and effective, with ingredients that are soothing and non-irritating. However, if you have very sensitive skin, we recommend doing a patch test before applying any new product to your face.

Each product has specific usage instructions provided on the label and our website. Generally, we recommend using a cleanser (like our Daily Detox Face Wash), followed by serums (such as Glow Up Serum or Resurface Serum), and finishing with a moisturizer and sunscreen for daytime protection.

We source our ingredients from reputable suppliers around the world, ensuring they are of the highest quality and ethically harvested. For example, Kakadu Plum, known for its rich Vitamin C content, is sourced directly from Australia.

Our product descriptions and FAQs provide insights into the benefits of each product and its target concerns. If you need personalized advice, feel free to reach out to our customer support team, who can help recommend products based on your skin type and goals.

Yes, all Clay of Heaven products are dermatologically tested to ensure safety, efficacy, and compatibility with a variety of skin types.

Results vary depending on individual skin conditions and usage consistency. Many users notice improvements in skin texture, clarity, and radiance within 2-4 weeks, with more pronounced results over time.

While our products are formulated with safe and natural ingredients, we recommend consulting with a healthcare professional before using any new skincare products during pregnancy or breastfeeding.

Yes! Our products are designed to work synergistically. You can use multiple products in your routine, but we recommend starting with one new product at a time, especially if you have sensitive skin, to ensure compatibility.

Yes, each product has an expiration date printed on the packaging. Once opened, we recommend using most products within 6-12 months for optimal freshness and effectiveness.

Certainly! Our products are generally compatible with other skincare brands. However, be mindful of layering active ingredients like Vitamin C, retinol, and acids, as this can sometimes lead to irritation.

We want you to be completely satisfied with your purchase. If you’re not happy with a product, please refer to our return policy on the website or contact customer support for assistance.

Yes, we offer international shipping to selected countries. Shipping rates and times vary by location. Please check our Shipping Policy page for details on countries served and delivery times.

Yes, we are committed to sustainability. Our packaging is designed to be eco-friendly and recyclable, and we work to minimize waste and environmental impact at every step of our production process.

Yes, we occasionally offer product bundles and sets that allow you to try multiple products at a discounted rate. Check our website or subscribe to our newsletter to stay informed about new bundles and promotions.

Subscribe to our newsletter or follow us on social media for updates on new launches, exclusive promotions, skincare tips, and more!

Our website features an Ingredient Glossary that provides detailed information on each ingredient used in our formulations. This transparency allows you to make informed choices about what you’re putting on your skin.

At Clay of Heaven, we strive to ensure every customer is satisfied with their purchase. However, due to the nature of our products, we do not accept returns or offer refunds for any orders. Returns are only accepted in the rare case that you receive an incorrect or damaged product.

If you receive a product that is incorrect or damaged, please contact us at [customer service email] within 48 hours of receiving your order. Include your order number and photos of the damaged or incorrect item. We’ll review your request and, if eligible, arrange a replacement.

Once an order is placed, it is immediately processed for shipping, so we are unable to accommodate cancellations or modifications. Please review your order details carefully before finalizing your purchase.

We aim to ship all orders within 2-3 business days after receiving them. Once your order is shipped, you’ll receive a confirmation email with tracking details so you can monitor its progress.

Delivery times vary based on your location. Typically, orders within the country arrive within 5-7 business days after shipping. For international orders, delivery may take 10-15 business days, depending on your location and local customs procedures.

Once your order is shipped, we’ll send you an email with a tracking link. You can use this link to check the status of your delivery and monitor its progress.

Yes, we offer international shipping to selected countries. Shipping rates and times vary by location, and international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

While we aim to ensure timely delivery, delays can occasionally occur due to unforeseen circumstances. If your package is significantly delayed, please reach out to our customer service team, and we’ll work with the carrier to resolve the issue. In the rare event of a lost package, please contact us so we can assist you.

Shipping rates depend on your order size and delivery location. Any applicable shipping charges will be calculated at checkout and displayed before you complete your purchase.

If you’re unavailable at the time of delivery, the courier may attempt redelivery or leave a notification with instructions. You may also reach out directly to the courier service with your tracking information to reschedule delivery.

Due to hygiene and safety reasons, we do not accept returns or provide refunds for used or opened products. Returns are only accepted in cases of incorrect or damaged items as per our policy.

For any questions regarding your order, delivery, or return, please contact us at [customer service email or phone number]. Our team is here to help and will respond as quickly as possible.