Payments & Security

Payment Methods

We provide multiple convenient and secure payment options to suit your preferences:

  1. Credit Cards

    • Accepted providers: Visa, MasterCard, American Express, Diners Club, and UCB.

  2. Debit Cards

    • We accept debit cards from all major banks, including Visa, MasterCard, and Maestro.

  3. Net Banking

    • Net banking is available for transactions from all leading banks, ensuring a fast and seamless payment experience.

  4. Cash on Delivery (COD)

    • Pay in cash upon receiving your product with our COD option.

  5. Online Direct Bank Transfer

    • You can directly transfer the payment to our account for convenience.

 

Payments via Cheque, Demand Draft (DD), or Bank Transfer

How to Pay by Cheque or DD:

Customers can make payments by cheque or demand draft. This can be done either by physically depositing the cheque/DD into our ICICI bank account or by mailing it to our office address. Once we receive and process the payment, your order will be shipped.

For additional details, such as our account and mailing address, please contact us via:

  • Email:clayofheaven@gmail.com
  • Phone: +91 8209161851

Bank Account Details:

  • Account Number: 50200088064980
  • Account Name: CLAY OF HEAVEN
  • Bank Name: HDFC Bank, VILLA STATION, JAIPUR
  • IFSC Code (for RTGS/NEFT): HDFC0001329
  • GST : 08AATFC1215A1ZW

Transparent Pricing and Hidden Costs

We value transparency in pricing. The final amount you see on the payment page is the exact total. No additional or hidden charges are applied to your order. You will pay exactly what is displayed at checkout.

Payment Security

Your payment security is a top priority for us. Here's how we ensure a safe and secure transaction experience on Clay of Heaven:

  1. Encrypted Transactions

    • All payments are processed through a secure SSL-encrypted connection, safeguarding your sensitive information.

  2. Trusted Payment Gateway

    • Our payment partner, EBS, is compliant with PCI Data Security Standards 1.1, a globally recognized security standard that protects your transaction data.

  3. Verified by Visa and MasterCard SecureCode

    • To add an extra layer of security, all online transactions now require an additional password, known as VBV (Verified by Visa) or MSC (MasterCard SecureCode). This password is provided by your card issuer and is needed each time you shop online.

Does Clay of Heaven store my card or bank information?
No, we do not store any card or account information. All transactions are handled securely by EBS, Visa, MasterCard, or directly by the banks without passing through our servers.

Fraud Prevention
We monitor all transactions for suspicious activity and may hold or verify a transaction if deemed potentially fraudulent. If needed, we may request identity verification to ensure the purchase was authorized by the account holder.

Important Note:
Our team will never ask you to share payment details over the phone or email. Please do not disclose your card or account information to anyone claiming to represent us.

Transaction Failure

In the event of a failed transaction, here are some common solutions:

  1. Check Payment Information

    • Ensure your account details, billing address, and passwords are entered correctly.

  2. Verify Internet Connection

    • A stable internet connection is essential to complete the payment process successfully.

If your account was debited after a payment failure, the amount will be refunded to you within 10–15 working days. For any further questions, please contact us at clayofheaven@gmail.com.

 

Returns & Exchange Policy

Can I return or exchange products purchased from Clay of Heaven?
We have a strict no-return, no-exchange policy. However, if you receive a damaged or incorrect product, we will gladly replace it without any additional charges.

How to Request Replacement for Damaged or Incorrect Merchandise:

  1. Contact Us: Notify our customer service team about the issue.
  2. Return the Product: Our team will arrange for the pickup of the incorrect or damaged product.
  3. Replacement Shipment: Upon receiving the returned item, we will dispatch the correct product at no extra cost.

If you are asked to courier the item back to us, we will refund the courier charges as store credit.

Typical Issues and Solutions

  • Order Paid but Not Confirmed: Contact our customer service for prompt assistance.
  • Tracking Shows Delivered but Not Received: Reach out to us to investigate with the courier.
  • Received Damaged/Incorrect Item: Inform us, and we’ll arrange a return or replacement.
  • Order Missing Items or Partially Fulfilled: Notify us, and we’ll resolve the issue swiftly.

    Refund Policy

    We offer price protection on items during shipment, refund, and returns in case of issues such as incorrect, expired, or damaged goods delivered. In such instances, even if the price of the product drops after purchase, we will honor the original purchase price in your refund.

    How Refunds are Processed:

    1. Method: Refunds will be processed using the same payment method as the original purchase unless otherwise arranged.
    2. Store Credit Option: Alternatively, you may choose to receive store credit for future purchases.
    3. Processing Time: Refunds typically process between 7–21 working days, depending on bank and payment gateway timelines.

    For further details, please review our Terms & Conditions.


    We strive to provide a seamless and secure shopping experience. For any additional questions or clarifications, feel free to contact our customer support team.

     

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