Privacy Policy

This Privacy Policy (or “Policy”) tells you how Clay of Heaven (“we,” or “our”) collects, uses, shares, and protects information obtained from and about our customers (“you”). It also tells you how you can access and update your information and make certain choices about how your information is used. This Policy covers both our online and offline data collection activities, including information that we collect through our various websites and applications, as well as our offline programs and events. By using a Shiseido website or by otherwise giving us your information, you agree to the terms of this Policy. If you do not agree to this Policy, you must not use our websites or applications or give us any of your information.

If we want to change the way we handle your information, we will post those changes in this Privacy Policy. For material changes (i.e., substantially new practices you wouldn’t expect from us or that we didn’t previously tell you about), we may decide to notify you more prominently and/or give you prior choice. We reserve the right to make changes to our practices and this Policy at any time, provided that we follow the procedures above. This website is intended for and directed to residents of the India . If you are not a resident of the India , please visit the Clay of heaven website.

THIS PRIVACY POLICY ANSWERS THE FOLLOWING QUESTIONS:

Q. Why do we process your information?

We generally use your information the following business purposes:

The performance of the contract we have with you: in certain circumstances, we need your information to execute our contractual obligations. For example, if you buy products through our website, we need your name and contact details so we can communicate with you and deliver the products you ordered. If you do not provide your information, we will not be able to provide you with the requested products and services.
Your prior consent: in certain cases, we may ask for your express consent before collecting or using your information. For instance, we will always ask for your permission to send you marketing communications;
Compliance with a legal obligation applicable to us: sometimes we have to collect and use your information in order to comply with our own legal obligations. For example, tax laws require us to keep information related to your purchases;
Other business purposes: this is a legal term in certain state privacy laws which means, in addition to the above purposes, that we are lawfully permitted to process your personal information for other business purposes, provided that such uses are reasonably necessary and proportionate to achieve the purposes for which we collected or processed your personal information. These additional business purposes include auditing compliance; helping to ensure security and integrity; debugging our website to identify and repair errors; short-term, transient use, including non-personalized advertising; internal research for technology development; and activities relating to the quality or safety of services.

Q: How do we collect information from you?

This Privacy Policy applies to information that we, Clay of Heaven, collect from or about our customers through the methods described below. We may combine information collected via one method (e.g., a Clay of heaven website) with information collected via another method (e.g., a Clay of heaven offline program or event). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization. Also note that not all of the methods listed below may be relevant to you.

Clay of heaven websites and applications.

We may collect information from you through one of our India or international websites or applications. This could include (a) any site that we own and control under our own domain (such as www.clayofheaven.com, or some other domain name that redirects you to one of these sites), or (b) any site or web application that we may develop and run on a third party social network such as Facebook, Instagram, Pinterest etc. This could also include any site or application that we specifically design for use on a cell phone or other mobile device. This Policy will only apply if it is posted or linked to on the website or application which you are using.

Clay of heaven text messaging programs

We may collect information from you through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised in one of our stores or on one of our websites or applications.

Call Center Orders

We may collect information from you through our call centers, for example if you place an order over the phone or chat. These methods of ordering are available in the India . and in some locations outside the India. Our call centers may also collect information from you to respond to your question or comment or other follow-up request.

Email correspondence

We may collect information from you if you correspond with us via email. For example, if you send an email to our customer service department, we may obtain certain information about you (such as your contact email address) and use it to follow up.

Data collected from other sources

Occasionally, we may obtain information about you from other sources. For example, we may hire a third party data aggregator or vendor to provide us additional information about our existing customers (this is known as “data appending”), including information from your profile or postings on a third party social network. We may also receive information from third party co-sponsors who we may partner with occasionally to run special promotions or giveaways. We may also receive information about customers in the event we acquire other companies. We may also receive information from other methods that are not inconsistent with this Policy

Q: What information do we collect from you?

Depending on how you interact with Clay of heaven (online, in-store, on the phone, etc.), we may collect from you various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another type of information and store them together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services.

Personal contact information

This includes any information that would allow us to personally contact you, such as your name, home or mailing address, phone number, or email address. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a Clay of Heaven product to a friend). We typically collect personal contact information in connection with a variety of activities, including account registration, product orders, customer service, contests and promotions, and customer feedback. If you create an account with us, some of your personal contact information may be stored under your account profile. To review or edit this information, go to the My Account section of our site or contact Customer Service.

Payment information

This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), gift card information, check or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made in-store, online, or by phone). If you create an account with us, your payment information (along with your purchase history and other related preferences) may be stored under your account profile. To review or edit this information, go to the My Account section of our site or contact Customer Service.

Account login information

This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account information. Examples include customer number, login ID, screen name, password, and/or security question and answer. Certain login information, such as your customer number, may be generated by us and then sent to you. We only collect (or create for you) unique login information for those activities that require an account. Your unique login information, especially your password, should always be kept confidential and should never be shared with anyone else. To change your account password, go to the My Account section of our site or contact Customer Service.

Demographic information

This includes any information that describes demographic or psychographic characteristics. Examples may include your date of birth, age or age range, gender, facial attributes (e.g., hair color, eye color, skin type, skin tone, etc.), general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, or lifestyle information. We typically collect demographic information in connection with a variety of activities, including account registration, contests and promotions, and customer surveys. If you create an account with us, you may be allowed to modify certain demographic information stored under your account profile. To do so, go to the My Account of our site or contact Customer Service. For demographic information associated with your profile on a third party social network (e.g., Facebook / Instagram etc ), see separate paragraph on “Social network information” below.

Technical Computer Information

This includes any information about the computer system or other technological device that you may be using to access one of our websites or applications. We typically collect this information through the use of automated technologies such as cookies and web beacons. For more on cookies, see the section “Do we use cookies to gather information?” below. Examples of technical computer information that may be collected include your computer’s IP address, operating system type, and web browser type. If you access a Shiseido website or application via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, general location, and other similar mobile device data.

Website Usage Information

This includes information about how you use and navigate our websites and applications, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with our websites or applications (e.g., date and time of visit, which site you came from, etc.). This information is captured using automated technologies such as cookies and web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). This information may also be collected using third party analytics services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page or the amount of time spent on a site). We may also use these technologies, such as web beacons, to capture information about how users respond to certain email campaigns (e.g., time the email is opened, where users link to from that email, etc.). Website usage information may be associated with your personal contact information. For more on cookies, see the section “Do we use cookies to gather information?” below.

Customer Feedback

This includes information that you voluntarily share with us about your experience in using our products or services, including our beauty products, websites and applications. Examples may include comments and suggestions, testimonials, or other feedback you send us about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.

Customer-generated content

This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our websites or applications, such as our Facebook fan pages or applications. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content in connection with contests and promotions, website community features, customer engagement, and third party social networking.

Social network information

This refers to any information that is part of your profile on a third party social network (such as Facebook/Instagram etc.) and that you allow the third party social network to share with us or that you post publicly. Examples may include your basic account information (e.g., name, email address, profile picture, gender, birthday, current city, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with application developers or that you post publicly on a Clay of Heaven social networking page. For example, we may receive your social network information (or parts of it) when you download or interact with a Clay of Heaven application on a social networking site (such as Facebook/Instagram etc.) or use a third party social networking feature that is integrated within a Clay of Heaven site (such as Meta Connect). To learn more about how your social network information may be obtained by Clay of heaven (or other application developers), please visit the website of the relevant third party social network.

Other information (depending on context)

This refers to any other information that we might need to collect for a specific Clay of Heaven form, feature, or other service that you use or request. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see the section “How do we use your information?” below for more specific examples.

Q: How do we use your information?

The following paragraphs describe the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Please note that not all of the uses listed below will be relevant to every customer.

Order Fulfillment

We may collect and use your information to process and ship your orders, to inform you about the status of your orders, and to follow up with you about your satisfaction with the ordered products. Depending on how you make a purchase (e.g., online, in-store, call center, etc.), this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information to allow for easier checkout on future purchases.

Please note that there are many independent e-commerce sites and retailers that sell Clay of Heaven products but that are not controlled or operated by Clay of Heaven. Because these sites may have different privacy and security practices than we do, we recommend that you read their privacy policies before making any purchases on those sites.

Account Maintenance

We may use your information to maintain your accounts with us, including administering any customer loyalty or rewards programs associated with such accounts. This typically involves the use of the information that was originally collected to set up your account (e.g., personal contact information, payment information, account login information, demographic information, etc.).

Customer Service

We may collect and use your information to provide you customer service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name, email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.). Customer service may be provided through various forms of communication, such as email correspondence and call center support.

Marketing Communications

We may collect and use your information to send you marketing communications, such as email communications, mobile messages (including text and/or push notifications), and postal mailings. These communications may inform you about new products, store events, special discounts and coupons, beauty tips, and other news and special offers. On occasion, these communications may also contain information or offers about third party products.

Sending you marketing communications mostly requires the collection and use of certain personal contact information and/or demographic information. In some instances (such as for mobile messages), this may involve the use of technical information or general location information obtained from your mobile device.

You can always opt-out from receiving marketing communications either by following the unsubscribe instructions provided in each such communications or by updating your device settings for mobile messages. If you have an online account with us, you may be given the option to change some of your communication preferences under the My Account section of our site or by calling Customer Service. Please note that even if you opt-out from receiving marketing communications, you may still receive other communications from us, such as order confirmations, notifications about account activities (e.g., account confirmations, password changes, website community postings, etc.), and other important announcements (e.g., product recalls, privacy policy changes, etc.).

Third Party Social Networking

We may collect and use your information when you interact with third party social networking features, such as Facebook Connect, Facebook Like, Pinterest, and Instagram. These tools may be embedded into our sites or applications for the purpose of running contests, allowing you to share content (such as beauty tips, articles, stories, etc.), allowing you to sign up for certain Clay of Heaven accounts, or for other stated purposes. If you use these tools, we may have the ability to obtain certain information about you from your social networking profile (see the section “Social network information” above). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.

Legal Disclosures (when necessary)

This is when we may need to share your information for law enforcement or other legal purposes. This type of sharing may be necessary in connection with a lawsuit, claim or investigation, governmental inquiry, court order, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), safety issue, or other similar legal or security matter. Sharing your information for these reasons is not a regular event but could arise from time to time. We will strive to limit the types and amount of information we may need to share for legal purposes to that which is reasonably necessary.

Business Transfers (e.g., sale or acquisition of company)

We may share (or receive) information about you, including personal contact information, in the event of an acquisition, merger, sale, corporate restructuring, bankruptcy, or other similar event that involves Clay of Heaven or its parent or affiliated companies. If such an event occurs, we will take reasonable steps to require that your information be handled in accordance with this Privacy Policy, unless it is not practicable or permissible to do so.

How can I exercise my consumer privacy rights?

Clay of Heaven values your privacy rights and is committed toward transparency in all of our products and services. We believe our privacy practices are an integral part of our quest to become the most trusted beauty company in the world. We are committed to offering you the ability to exercise control over your personal data, regardless of your state of residency.

The following sections are intended to provide you with information on how you can exercise your privacy rights. These sections apply to personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as your real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, biometric identifiers, general location, or other similar identifiers (collectively, “personal information”). Personal information does not include publicly available information and certain other information that is regulated by other applicable laws.

Right to Know

You have the right to access your personal information and request that we disclose certain information to you about our collection of your personal information. Such information shall cover the calendar year prior to the date of your request. Upon our receipt of your verified request, we will provide you with the following in an easily understandable format:

The categories of personal information we have collected about you
The categories of sources from which we have collected your personal information
Our business or commercial purpose(s) for collecting or selling your personal information
The categories of third parties with whom we have shared your personal information; and
The specific pieces of personal information we have collected about you

You may also request that we transfer any of your personal information to another entity directly. Clay of Heaven has not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay of Heaven has shared information about you with third party ad networks, such as Facebook and Google, to collect and use your information to show you ads that are targeted to reach people (or people similar to people) who have visited our website or are identified in one or more of our databases, including Clay of Heaven’s ads on our sites or on other sites. For more on sharing of information with third party ad networks, see the section “Third Party Online Advertising” in this Privacy Policy.

Right to Delete

You have the right at any time to request that we delete your personal information. However, in some cases we cannot delete all or some of your personal information as required or permitted by applicable laws. Or we may need to delay a deletion, for instance, to process transactions you authorize such as a purchase of our products.

Indian Data Protection and Privacy Notice

In accordance with the Digital Personal Data Protection Act, 2023, residents of India have the right to request certain information regarding the handling of their personal data by a business with whom they have an established relationship. This includes information about the personal data collected, processed, or shared with third parties and the purpose for which such data is shared.

We do not disclose your personal data to any third party for commercial or business purposes without your consent. If you are an Indian resident and would like to request details regarding your personal information, you may submit a request by writing to Clayofheaven@gmail.com. In your request, please specify that you are seeking your “India Data Protection Notice”. Please allow 30 days for a response.

If you are a minor under 18 and have a profile on Clayofheavn.com you may ask us to remove reviews or other content that you posted on the site by writing to clayofheaven@gmail.com. We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.

All legal disputes or complaints related to our products or services must be filed exclusively in the courts of Jaipur, Rajasthan. No other courts will have jurisdiction over such matters, and we, as the seller, will not hold any responsibility for cases filed outside of Jaipur. Customers agree that any legal action must be pursued solely in Jaipur, and no claims will be entertained in other locations.

This clause is binding under Indian law and is enforceable under the Indian Contract Act, 1872.

This text ensures compliance with Indian legal standards while keeping the scope strictly within the bounds of Indian laws.

Q: How can you contact us with questions?

For any questions or concerns regarding this Privacy Policy, you can contact us at:

Clay of Heaven
Jaipur
(+91) 8209161851
Clayofheaven@gmail.com